Return & Refund Policy

RETURNS & EXCHANGES

At Revosha, we're committed to making your shopping experience simple, transparent, and reliable.

We carefully pack and process every order and ship across India through our trusted shipping and courier partners.

If you experience any issue with your order, our support team is here to assist you. Please review the policies below for complete information about shipping, returns, refunds, cancellations, and order assistance.

We're always here to help make your Revosha experience as smooth as possible.

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RETURN & REFUND POLICY

Last Updated: September 2026

At Revosha, we want you to be happy with your purchase. If there is a problem with your order, we are here to help.

Please read this Return & Refund Policy carefully before placing an order or submitting a return or refund request.

1. Return Eligibility

We accept returns only for eligible cases as described in this policy.

You may request a return or refund if:

You received a damaged or defective product.
You received the wrong product.
The product you received is significantly different from the product ordered.
Your shipment is confirmed as lost in transit by the shipping/courier partner.

Return or refund requests must be submitted within 7 days of receiving your order, unless otherwise specified by Revosha.

For damaged, defective, or incorrect products, please contact us as soon as possible after delivery so that we can investigate and resolve the issue promptly.

2. Change of Mind & Customer Preference

Revosha does not accept returns or refunds for:

Change of mind
Ordering the wrong product
Ordering the wrong size or colour
No longer wanting the product after delivery
Personal preference
Failure to review the product description, size information, or product details before ordering

We strongly recommend reviewing all product information carefully before placing your order.

3. Conditions for Eligible Returns

For a return to be eligible:

The product must be unused and unworn.
The product must not show signs of damage, alteration, or misuse.
The product should be returned in its original packaging, wherever applicable.
Proof of purchase/order details must be provided.
Clear photographs of the product and packaging may be required.
For damaged or defective products, an unboxing video is strongly recommended and may help us verify the condition of the package when delivered.

Revosha may request additional information, photographs, videos, or other evidence where reasonably required to assess a claim.

Failure to provide sufficient information or evidence may affect the outcome of your return or refund request.

4. Return Authorization

Please do not send any product back without contacting Revosha first.

If your request is approved and a physical return is required, our support team will provide you with the appropriate return instructions and return address.

The return address and return instructions provided by Revosha must be followed carefully.

Products returned without prior authorization may not be accepted or may be returned to the customer.

5. Non-Returnable Products

The following products are generally not eligible for return or refund unless they are received damaged, defective, or incorrect:

Personalized or custom-made products
Engraved jewellery
Gift cards
Final Sale or Clearance products
Products that have been worn or used
Products that have been altered or damaged after delivery
Products damaged due to misuse, improper handling, accidents, or normal wear and tear

6. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

Your order number
Clear photographs of the product
Clear photographs of the packaging
A description of the issue
An unboxing video, if available

After reviewing the information provided, Revosha will determine the appropriate resolution.

Depending on the circumstances, the resolution may include:

A replacement
A refund
A return and refund
Another reasonable resolution

The final resolution will depend on the nature of the issue and the information available during our review.

7. Lost or Undelivered Shipments

Orders are shipped within India through Shiprocket and its assigned courier partners.

If a shipment is confirmed as lost in transit by the shipping/courier partner, Revosha will work with the customer to provide an appropriate resolution.

A shipping delay does not automatically mean that an order is considered lost.

Delays caused by courier operations, weather conditions, address-related issues, operational disruptions, or other circumstances beyond Revosha's reasonable control may require additional investigation before a resolution is provided.

8. Return Shipping Costs

If a return is required because:

Revosha sent the wrong product;
the product arrived damaged; or
the product is defective,

Revosha may cover the applicable return shipping cost or provide an alternative resolution, depending on the circumstances.

For other approved returns, the customer may be responsible for applicable return shipping costs unless otherwise communicated by Revosha.

Return shipping arrangements must be approved by Revosha before the product is sent back.

9. Refund Process

Once your return or refund request has been approved, and where applicable, the returned product has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will generally be processed to the original payment method used for the order.

Revosha will generally process approved refunds within 5–10 business days after the refund becomes due.

Additional time may be required by the bank, card issuer, UPI provider, or other payment service provider before the refunded amount appears in your account.

Shipping charges, taxes, duties, or other charges, where applicable, may be non-refundable unless the refund is due to an error attributable to Revosha.

10. Order Cancellation

An order may be cancelled only if it has not yet been processed or shipped.

Once an order has entered processing, fulfillment, or shipping, cancellation may no longer be possible.

If you wish to cancel an order, please contact us as soon as possible after placing the order.

If the order has already been shipped, it will be handled according to the applicable delivery and return terms.

11. Refunds for COD Orders

For orders placed using Cash on Delivery (COD), if a refund is approved, Revosha may require valid bank account or other payment details necessary to process the refund.

Customers must provide accurate payment information. Revosha will not be responsible for delays caused by incorrect or incomplete information provided by the customer.