Last Updated: August 2026

At Revosha, customer satisfaction is important to us. If there is an issue with your order, we're here to help. Please read this policy carefully before requesting a return or refund.

1. Return Eligibility

Due to the nature of our international fulfillment process, returns are accepted only for eligible cases.

You may request a return or refund if:

• You received a damaged or defective item.
• You received the wrong product.
• Your item arrived significantly different from what was ordered.
• Your order was lost during transit and confirmed by the shipping carrier.

Return or refund requests must be submitted within 7 days of receiving your order.

2. Change of Mind

We do not accept returns or refunds for:

• Change of mind
• Ordering the wrong item, size, or color
• No longer wanting the product after delivery
• Personal preference

Please review product descriptions carefully before placing your order.

3. Conditions for Eligible Returns

To qualify for a return or refund:

• The product must be unused and unworn.
• It must be returned in its original packaging, whenever possible.
• Proof of purchase is required.
• Clear photos of the item and packaging must be provided.
• For damaged products, an unboxing video is strongly recommended, as it helps us investigate claims more efficiently.

Failure to provide sufficient evidence may affect our ability to approve your request.

4. Return Authorization

Do not return any item without contacting us first.

Because our products are fulfilled through international fulfillment partners, return addresses vary depending on the product and fulfillment location.

If your return request is approved, our support team will provide:

• Return instructions
• The correct return address (if a return is required)
• Any additional information needed to process your request

Items returned without prior authorization may not be accepted.

5. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or incorrect:

• Personalized or custom-made products
• Engraved jewellery
• Gift cards
• Final Sale or Clearance items
• Products showing signs of wear, use, or alteration
• Items damaged due to misuse, improper handling, or normal wear and tear

6. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Please contact us within 48 hours of delivery.

Include:

• Your order number
• Clear photographs of the product
• Photos of the packaging
• An unboxing video (recommended for faster claim verification)

Once reviewed, we will determine whether a replacement, refund, or another suitable resolution is appropriate.

7. Lost Packages

If your package is confirmed lost by the shipping carrier or has not been delivered within a reasonable timeframe after investigation, we will work with you to provide an appropriate resolution.

Please note that delays caused by customs clearance, weather, or carrier operations do not automatically qualify as lost shipments.

8. Return Shipping Costs

If the return is required because:

• Revosha shipped the wrong item,
• the item arrived damaged,
• or the product is defective,

we may cover the return shipping cost or offer an alternative solution at our discretion.

For all other approved returns, customers may be responsible for the return shipping costs unless otherwise stated.

9. Refund Process

Once your request has been approved and, where applicable, the returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow:

• 5–10 business days for us to process the refund.
• Additional processing time may be required by your bank or payment provider.

Shipping charges, customs duties, and taxes (if applicable) are generally non-refundable unless the refund is due to our error.

10. Order Cancellation

Orders may be cancelled only before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, it can no longer be cancelled.

If you need to cancel an order, please contact us as soon as possible.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Email: shop.revosha@gmail.com

Our customer support team typically responds within 24–48 business hours.