Privacy policy

Last Updated: 8 September 2026

This Privacy Policy explains how Revosha (“Revosha”, “we”, “us”, or “our”) collects, uses, stores, and shares personal information when you visit, use, or make a purchase from www.revosha.com (the “Site”).

By using our Site or purchasing from us, you acknowledge that your personal information may be processed as described in this Privacy Policy and in accordance with applicable laws and regulations.

Revosha operates its online store in India, and our products are currently offered for delivery within India only.

1. PERSONAL INFORMATION WE COLLECT

When you visit or use our Site, we may collect certain information about you and your device.

Information collected automatically

When you browse our Site, we may automatically collect information such as:

IP address
Browser type and version
Device type
Operating system
Time zone
Approximate location based on technical information
Pages or products you view
Links you click
Websites or search terms that referred you to our Site
Date and time of your visit
Information about how you interact with our Site

We refer to this as “Device Information.”

Technologies we use

We may collect Device Information through technologies such as:

Cookies — small data files stored on your device that help us operate and improve the Site.
Log files — which may record information such as IP address, browser type, referring and exit pages, and date/time information.
Pixels, tags, and web beacons — which may help us understand how visitors interact with our Site and measure marketing and advertising performance, including through services such as Meta/Facebook Pixel where enabled.

You may be able to control or disable certain cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Site.

2. INFORMATION YOU PROVIDE TO US

When you place or attempt to place an order through our Site, we may collect information such as:

Full name
Billing address
Shipping address
Email address
Phone number
Order details
Payment and transaction-related information
Information provided when you contact our customer support
Information submitted through forms, reviews, surveys, or other interactions with us

We refer to this information as “Order Information.”

Payment information

Payments may be processed through third-party payment service providers such as Razorpay.

Your payment transaction may require payment-related information to be shared directly with the relevant payment provider.

Revosha does not intentionally store your complete card number, CVV, banking password, or other full payment credentials on its own servers. Payment information is processed through the relevant payment service provider in accordance with its own privacy and security practices.

3. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the information we collect for legitimate business and operational purposes, including:

Order processing and fulfilment

We use your information to:

Process and confirm your orders
Process payments
Generate invoices and order confirmations
Arrange shipment and delivery
Provide order tracking
Process returns, replacements, refunds, and cancellations
Communicate with you regarding your order

Customer communication

We may contact you through:

Email
SMS
WhatsApp
Phone calls

for purposes such as:

Order confirmation
Payment confirmation
Shipping updates
Delivery updates
Return or refund updates
Customer support
Other important transactional communications

These communications may be necessary to provide the services you requested.

Fraud prevention and security

We may use personal information to:

Detect and prevent fraudulent transactions
Identify suspicious or potentially risky orders
Protect our customers and business
Maintain the security of our Site and services
Investigate misuse or unauthorized activity

Website improvement and analytics

We may use Device Information and other information to:

Understand how customers use our Site
Improve website functionality
Improve user experience
Analyze website traffic
Measure the performance of marketing campaigns
Understand customer preferences and trends

We may use services such as Google Analytics and other analytics technologies for these purposes.

Marketing

Where permitted and where you have provided the appropriate preference or consent, we may use your contact information to send you:

Product updates
New collection announcements
Offers and promotions
Discounts
Revosha marketing communications

You can opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Important: opting out of marketing communications will not prevent us from sending essential transactional communications related to your orders, payments, deliveries, returns, or customer service.

4. SHARING YOUR PERSONAL INFORMATION

We may share personal information with selected third parties where necessary to operate our business, process your orders, provide services, or comply with applicable law.

Shopify

We use Shopify to operate our online store and process ecommerce activities.

Shopify Privacy Policy

Shipping and logistics

We use Shiprocket as our shipping and logistics platform.

To fulfil your order, we may share relevant information such as your:

Name
Phone number
Shipping address
Order details

with Shiprocket and the applicable courier/logistics partner responsible for delivering your order.

Shiprocket and the relevant courier partner may process this information for shipment booking, delivery, tracking, customer communication, returns, and related logistics services.

Shiprocket Privacy Policy

Payment processing

We use payment service providers such as Razorpay to process online payments.

Payment providers may process information required to authorize and complete your transaction and may process personal and transaction data in accordance with their own policies and applicable law. Razorpay's current privacy documentation describes processing of information such as name, address, email, phone number, transaction information, and technical/device information.

Razorpay Privacy Policy

Analytics and advertising providers

We may use third-party services such as:

Google Analytics
Meta/Facebook advertising technologies
Other analytics, advertising, or marketing tools that we may enable from time to time

These services may collect information through cookies, pixels, tags, or similar technologies according to their respective policies.

Legal requirements

We may disclose personal information where reasonably necessary to:

Comply with applicable laws or legal obligations
Respond to lawful government or regulatory requests
Protect our legal rights
Prevent fraud or illegal activity
Protect the safety and security of our customers, employees, or business
Enforce our terms and policies

5. BEHAVIOURAL ADVERTISING & MARKETING

We may use certain information and technologies to understand your interests and show you relevant Revosha advertisements or marketing communications.

This may include technologies such as cookies, pixels, tags, and similar tools provided by advertising or analytics platforms.

For example, we may use Meta/Facebook Pixel or similar technologies to measure advertising performance and understand interactions with our Site.

Where required, we will obtain appropriate consent or provide applicable choices for marketing and non-essential tracking.

You may also control certain advertising preferences through the relevant advertising platform or your browser/device settings.

6. COOKIES

We use cookies and similar technologies to:

Keep our Site functioning properly
Remember preferences
Understand website traffic
Improve website performance
Analyze customer behaviour
Measure marketing campaigns
Support relevant advertising, where applicable

Some cookies may be placed by third-party service providers that help us operate our Site and services.

You can manage or disable cookies through your browser or device settings. Certain website functions may not work properly if some cookies are disabled.

7. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Opt out of promotional communications
Raise a complaint regarding our processing of your personal information

Some information may need to be retained where required for legal, accounting, tax, fraud-prevention, dispute-resolution, or other legitimate business purposes.

If you would like to exercise an applicable privacy right or raise a privacy-related concern, contact us using the details provided in the Contact Us & Grievance Redressal section below.

India's data-protection framework includes the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, with provisions coming into force in stages.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and fulfilling orders
Providing customer support
Managing returns, refunds, and disputes
Maintaining business and transaction records
Accounting and tax requirements
Fraud prevention and security
Enforcing agreements and policies
Complying with applicable legal and regulatory obligations

When personal information is no longer required for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. DATA SECURITY

We take reasonable measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security of information transmitted to or stored by us or our service providers.

10. THIRD-PARTY SERVICES AND LINKS

Our Site may contain links to third-party websites, services, or platforms.

These third parties operate under their own privacy policies and terms.

Revosha is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

11. DO NOT TRACK

Some web browsers may transmit a “Do Not Track” signal.

Because there is currently no universally accepted standard for responding to such signals, our Site may not respond to all Do Not Track signals in a uniform manner.

12. CHILDREN'S PRIVACY

Our Site is intended for use by customers who are legally capable of entering into transactions.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

Changes to our business operations
Changes to our services or technology
Changes to our third-party service providers
Changes in applicable laws or regulations
Changes to our privacy practices

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

14. CONTACT US & GRIEVANCE REDRESSAL

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or wish to raise a privacy-related complaint, you can contact us using the details below.