Last Updated: September 2026
Thank you for shopping with Revosha.
At Revosha, we are committed to processing and delivering your orders safely and keeping you informed throughout the delivery process.
We currently offer shipping within India only. Orders are shipped through Shiprocket and its assigned courier partners.
Please read this Shipping Policy carefully before placing your order.
1. Order Processing
- Orders are generally processed within 1–3 business days after successful order placement.
- Orders are processed on business days, excluding Sundays and public holidays.
- Once your order has been processed, it will be packed and handed over to our shipping/courier partner.
Please Note: During product launches, promotional campaigns, holidays, or periods of high order volume, processing may take slightly longer than usual.
2. Shipping & Delivery
We offer Free Standard Shipping on eligible orders, as displayed on our website or at checkout.
Estimated Delivery Time
- Order Processing: 1–3 Business Days
- Estimated Shipping & Delivery: Based on the delivery estimate shown at checkout or through our pincode service.
Delivery estimates may vary depending on the destination pincode, courier availability, weather, operational conditions, and other circumstances affecting the delivery network.
The delivery date shown at checkout or through our delivery-estimate service is an estimate and not a guaranteed delivery date.
3. Pincode & Delivery Availability
Delivery availability may vary depending on the customer's location and pincode.
Before placing an order, customers are encouraged to enter their pincode where the delivery estimate is provided to confirm serviceability and view the estimated delivery timeline.
Some remote or restricted locations may have limited delivery availability or longer delivery times.
4. Shipment Tracking
Once your order has been shipped, you will receive a shipping confirmation containing your tracking information whenever tracking is available.
You can use the tracking details to monitor the progress of your shipment.
Please note that tracking information may take some time to become active after the shipment has been handed over to the courier partner.
If you experience an issue with your tracking information or shipment status, please contact our support team.
5. Multiple Shipments
If an order contains multiple products, the products may occasionally be shipped in separate packages.
In such cases:
- Products may arrive on different dates.
- You may receive separate tracking information.
- One package arriving before another does not necessarily mean that the remaining items are missing.
If you believe an item is missing from your order, please contact us so that we can investigate the shipment.
6. Shipping Delays
Although we work with shipping and courier partners to provide reliable delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Severe weather conditions
- Courier operational delays
- High shipment volumes
- Public holidays
- Transportation disruptions
- Incorrect or incomplete address information
- Remote or difficult-to-service locations
- Other circumstances affecting the courier network
A delivery delay does not automatically qualify an order for a refund or cancellation.
If your shipment appears to be significantly delayed, please contact our support team and we will assist you in checking the shipment status.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including the correct name, phone number, house/flat number, street, locality, city, state, and pincode.
Revosha is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
If you notice an incorrect address after placing your order, contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed once the order has entered processing or has been shipped.
If an order is returned to us or the courier due to an incorrect or incomplete address, any reshipping or additional delivery charges may apply.
Any refund in such circumstances will be handled in accordance with our Return & Refund Policy.
8. Damaged, Defective or Incorrect Products
We take reasonable care when packing and dispatching orders.
However, if your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photographs of the product
- Clear photographs of the packaging
- A description of the issue
- An unboxing video, if available
After reviewing the information provided, we will determine the appropriate resolution, which may include a replacement, refund, return, or another suitable resolution in accordance with our Return & Refund Policy.
9. Failed Delivery & RTO
A shipment may be returned to the sender (RTO – Return to Origin) if delivery cannot be completed due to circumstances such as:
- Incorrect or incomplete address
- Customer refusing delivery
- Customer being unavailable for repeated delivery attempts
- Customer not responding to the courier
- Shipment remaining unclaimed
- Other delivery-related circumstances
If an order is returned to origin, any refund or reshipment will be handled in accordance with our Return & Refund Policy.
Additional shipping or reshipping charges may apply where the failed delivery is caused by information or actions attributable to the customer.
10. Lost Shipments
If a shipment is confirmed as lost in transit by the courier partner, Revosha will investigate the matter with the relevant shipping partner and provide an appropriate resolution in accordance with our Return & Refund Policy.
Customers should contact us if their tracking information indicates an unusual or prolonged delivery issue.
A delayed shipment is not automatically considered lost until the matter has been appropriately investigated.
11. Delivery Confirmation
A shipment may be considered delivered when the courier partner's tracking system records the shipment as delivered.
If you believe your order has been incorrectly marked as delivered but you have not received it, please contact us as soon as possible so that we can investigate the matter with the courier partner.
12. Shipping Restrictions
Revosha currently ships within India only.
We do not currently offer international shipping.
Certain locations, including remote or restricted service areas, may have limited delivery availability depending on courier serviceability.
13. Contact Us
If you have any questions regarding shipping, tracking, delivery, or your order, please contact us.
Revosha Partnership Firm
Email: support@revosha.com
Address: PLOT NO. 61, KH NO. 7/9, S/F, HARI VIHAR, KAKROLA, NEW DELHI-110078, INDIA
Our customer support team typically responds within 24–48 business hours.